Customer Support

import { Agent } from "oncell";

const agent = new Agent("support", {
  instructions: `You are a support agent.
    Always search the knowledge base before answering.
    If you can't resolve an issue, escalate to a human.`,
  model: "kimi-k3",
  skills: {
    escalation: {
      when: "Issue cannot be resolved or customer is frustrated",
      guide: "Use askHuman to escalate. Acknowledge the frustration.",
      model: "claude-opus",
    },
  },
  tools: ["files", "memory"],
});

agent.chat(async ({ message, user }) => {
  const docs = await agent.files.search(message);

  return agent.llm(message, {
    context: docs,
    autoContext: true,
  });
});

// Upload your knowledge base:
// oncell files push ./docs/ support

export default agent;